Your privacy is our priority. Convep Mobilogy Sdn Bhd (“Convep”) aim to be transparent
about how and why we use personal data we collect. This privacy policy explains
how we process your personal data. In this privacy policy, the term ‘personal
data’ and ‘information’ is used interchangeably.
What we collect?
Name,
email address and other contact details; company’s name, position;
company’s address, correspondence address and telephone number; and use of
our website, mobile app, blog and third parties’ social media platforms
through Cookies.
Why we collect?
To further improve your experience on our solutions such as website/mobile
app. When indicated your preferences through our website/mobile app, Convep
will use this information to personalise the website/mobile app. To minimise the risk of unauthorised access to your
information, Convep use some of your information to authenticate your identity.
How we process?
Convep process your information in Malaysia. In certain
instance, the information we collect may be processed in, transferred to,
and/or stored at, a destination beyond Malaysia in which the local
jurisdiction’s data protection laws may not provide reasonable adequate
protection. By providing information through our website or mobile app,
you agree to this processing, transfer and/or storage beyond Malaysia. As
continuing compliance process, Convep aim to undertake practicable steps to
ensure that information is treated securely and, in accordance with this
privacy policy even when your information is processed in, transferred to,
and/or stored at, a location beyond Malaysia.
How long we retain?
Convep
will retain your contact details for marketing purposes provided that you
have opted in for such purposes. Notify us to opt out any time to our
Privacy Lead under the required heading: Opt-Out: info@convep.com. In the interest of audit trail and future regulatory
investigation request for access (whenever applicable), we will keep your
information for up to seven years. We will delete
your information after that period.
Subject Access Request (SAR)
You can request details of information Convep retains by way
of e-mail. Once requested, we will send you an application form; administrative
charge for such request; and state clearly the requested personal data you
intend to access. Once received, and if the request is reasonable, we endeavour
to respond within 14 working days (excluded Gazetted State and
Federal Holidays in Malaysia). We may reject the request if it’s vexatious and
frivolous. To pursue SAR, you can e-mail with the required heading: SAR,
addressed to our Privacy Lead at: info@convep.com
When you choose to opt-in or opt-out by way of e-mail, it
applies to the information stored about you on Convep website’s database.
Information security
Convep commend you to use complex password,
secure password hint, keep the password private and secure and use a secure
browser. We also recommend you to frequently change your password more
than thrice yearly or once per quarter of the year.
Cookies
Convep deploys cookies and analytics. For more information
about cookies, including how to change your browser settings and find and
delete cookies on your hard drive, please retrieve:
About
Cookies
. To opt-out of being tracked by Google Analytics across all
websites, please retrieve:
Google Analytics Opt-out
Browser
Add-on
.
Complaint
If you are distress with the way Convep process your
personal information, you can channel complain to the Personal Data Protection
Commissioner at:
Jabatan
Perlindungan
Data
Peribadi
If you wish to complain directly to us, you can email with
the required heading: DP Complaint to our Privacy Lead at info@convep.com. Convep endeavour to respond
within 14 working days (exclusive Gazetted State and Federal
Holidays in Malaysia).
Policy review
This policy will be reviewed twice per year
and the changes will be notified through Convep’s communications platform.